1. Information We Collect

We collect the following types of personal information when you interact with our website:

• Personal Identification Information:

  • Full name

  • Email address

  • Phone number

  • Shipping/billing address

• Payment Information:

  • Credit/debit card details (processed securely via payment gateways; we do not store full card numbers)

  • Other payment method details (e.g., UPI, credit card,  bank transfers)

• Technical & Usage Data:

  • IP address

  • Browser type and version

  • Device information

  • Cookies and tracking data (see our Cookie Policy for details)

2. How We Use Your Data

We use your personal information for the following purposes:

• Order Processing & Fulfillment:

  • To process and deliver your purchases

  • To send order confirmations, shipping notifications, and invoices

• Customer Support & Communication:

  • To respond to inquiries, requests, or complaints

  • To send service updates, promotions, and newsletters (if you opt in)

• Website Improvement & Security:

  • To analyze user behavior and improve our website

  • To detect and prevent fraud, security breaches, or illegal activities

• Legal Compliance:

  • To comply with tax, accounting, and regulatory obligations

3. Data Security & Protection

We implement industry-standard security measures to protect your data:

• Secure Encryption: All transactions are encrypted using SSL/TLS technology.

• Payment Security: We do not store full credit card details. Payments are processed via PCI-DSS compliant gateways (e.g., Stripe, PayPal).

• Access Control: Only authorized personnel have access to customer data.

• Regular Audits: We conduct security reviews to prevent vulnerabilities.

4. Data Sharing with Third Parties

We do not sell or rent your personal data to third parties. However, we may share information with:

• Logistics Partners: Shipping carriers (e.g., Dhelivery, shiprocket) to fulfill deliveries.

• Payment Processors: Secure payment gateways to complete transactions.

• Legal & Regulatory Authorities: If required by law (e.g., fraud investigations).

All third-party partners are contractually obligated to protect your data and use it only for the intended purpose.

5. Your Rights & Choices

You have the following rights regarding your personal data:

• Access & Correction: You may request a copy of your data or ask us to update inaccuracies.

• Deletion Request: You can ask us to delete your personal information, subject to legal retention requirements.

• Marketing Opt-Out: You may unsubscribe from promotional emails at any time.

• Cookie Preferences: You can manage cookies via your browser settings.

To exercise these rights, contact us at  support@thesangraha.com.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience

• Analyze website traffic

• Personalize content and ads

For details, see our Cookie Policy.

7. Data Retention

We retain your personal data only as long as necessary for:

• Order fulfillment

• Legal compliance

• Dispute resolution

After this period, data is securely deleted or anonymized.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.